Return & Refund Policy

Last Updated: 08/06/2026

At BuyFlix, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

1. Return Policy

We offer a 7-day return policy from the date of delivery for eligible products.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The product must be returned with original packaging, tags, and accessories

  • Proof of purchase or order confirmation is required

Products returned after the return period may not be accepted.

2. Non-Returnable Items

The following products are not eligible for return or refund:

  • Personal care and hygiene products

  • Gift cards

  • Digital/downloadable products

  • Products damaged due to misuse or improper handling

  • Final sale or discounted items (unless defective)

3. Damaged, Defective, or Wrong Products

If you receive:

  • A damaged item

  • A defective product

  • A wrong product

Please contact us within 48 hours of delivery with clear photos/videos of the issue at:

Email: buyflix.in@gmail.com

After verification, we will arrange a replacement or refund.

4. Refund Policy

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Processing time may take 5–10 business days depending on your bank/payment provider

5. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your payment provider or bank

  3. Wait a few business days for processing

If the issue still persists, contact us at:

Email: buyflix.in@gmail.com

6. Exchange Policy

We replace items only if they are:

  • Damaged

  • Defective

  • Incorrectly delivered

For exchange requests, contact us at:

Email: buyflix.in@gmail.com

7. Return Shipping

In certain cases, customers may be required to pay return shipping charges unless the return is due to our mistake (wrong, damaged, or defective item).

8. Cancellation Policy

Orders can only be cancelled before shipment. Once an order has been shipped, cancellation may not be possible.

9. Contact Us

For any return, refund, or exchange-related queries, contact us:

Website: https://buyflix.in
Email: buyflix.in@gmail.com